Care & Joy for Your Furry Friends.
Premium care for your beloved pets. At Home & Tail, we select only the best for comfort and happiness. Every pet deserves a full and happy life.
The Full Collection:
Fueling their energy and rewarding their rest
From active play to the deepest sleep
Unlikely Friends: The Joy of Playing Together
Our Mission
At Home & Tail, we believe pets are family — not just animals.
They feel deeply, love purely, and trust us completely.
That’s why our mission is simple:
to offer carefully selected products for cats and dogs that bring comfort, safety, and happiness into their everyday lives.
FAQ
Shipping & Delivery
How long will it take to receive my order?
To ensure the best prices and unique selection, we source our products globally. Orders typically arrive within 7-15 business days. You will receive a tracking number as soon as your package is on its way, so you can watch its journey to your doorstep.
Where do you ship from?
We partner with specialized fulfillment centers across Asia and Europe. This allows us to offer you the latest pet tech and premium comfort items that you won’t find in local stores.
Quality & Safety
Are the products safe for my pets?
Absolutely. At Home & Tail, we don't just "sell" — we curate. Every item is tested for durability and safety. Whether it’s a smart toy or a plush bed, we ensure it meets our "Happy Tail" quality standards.
What if the product arrives damaged?
Don't worry, we’ve got you covered with our Iron Heart Guarantee. If an item is faulty or damaged during transit, contact us within 30 days, and we will send a replacement or issue a full refund immediately.
Payments & Security
Is my payment information secure?
Yes. Our store is built on Shopify, using the same encryption technology as major banks. Your data is 100% protected and we never store your credit card details.
Orders & Returns
Can I track my pet's new gear?
Yes! Once your order is processed, you'll receive an email with a tracking link. You can track your "care package" every step of the way from our warehouse to your home.
Order Changes & Cancellations
We process orders quickly to get them to your pet as soon as possible. If you need to make changes, please contact us within 12 hours of placing your order. After that, we may have already started the shipping process.
